Refund and Returns Policy

1. General Overview

At HarmonyGo we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, undamaged, and in their original packaging.
• All tags, labels, and accessories that were included with the product must be returned.
• Products that have been altered, washed, or otherwise used are not eligible for a refund.

2.3. Non‑Refundable Items

The following items are not eligible for refunds or returns:

• Personalized or custom‑made products.
• Final‑sale or clearance items, unless required by law.
• Digital downloads and subscription services.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid return label. Pack the item securely and attach the label. You are responsible for ensuring the package is delivered to the carrier.

3.3. Inspection and Refund

After we receive the returned item, our team will inspect it within 5 business days. If the return meets the eligibility criteria, we will process the refund to the original payment method. Refunds may take up to 10 business days to appear on your statement, depending on your bank.

4. Exchanges

Exchanges are handled as a return followed by a new purchase. If you wish to exchange an item, follow the return process and place a new order for the desired product.

5. User Responsibilities

• Provide accurate contact information when submitting a return request.
• Package the product securely to prevent damage during transit.
• Retain proof of shipment until the refund is confirmed.

6. Legal Disclaimers

All refunds and returns are subject to applicable consumer protection laws. This policy does not affect your statutory rights. HarmonyGo reserves the right to amend this policy at any time; any changes will be posted on this page.

7. Contact Information

If you have questions about this Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: HarmonyGo,